Making a Complaint
If you think there is a problem at a coop the first step is check what the cooperative by-law says about the matter.
You should then talk to the coop or if your concern is serious you should put it in writing. When you do either of these:
- Be clear about what the problem is
- Explain what you want the cooperative to do
- Ask for a response within a reasonable time
- Be polite
- Keep a record—what happened, the date and the name of the person you spoke to, or a copy of any letters or emails you sent.
If you aren't happy with the coop's response you should consider lodging a formal complaint about the matter with the Registrar's office.