Making a Complaint

If you think there is a problem at a coop the first step is check what the cooperative by-law says about the matter.
You should then talk to the coop or if your concern is serious you should put it in writing. When you do either of these:

  • Be clear about what the problem is
  • Explain what you want the cooperative to do
  • Ask for a response within a reasonable time
  • Be polite
  • Keep a record—what happened, the date and the name of the person you spoke to, or a copy of any letters or emails you sent.

If you aren't happy with the coop's response you should consider lodging a formal complaint about the matter with the Registrar's office.

Tuesday 11 December 2018